Frequently Asked Questions

Q:  I was trying to place an order on your site but I got declined and still got charged on my credit/debit card, can you clear this up?

 A:  This is not a charge; it's an authorization hold.  Each time you try to checkout, there is an authorization hold on your card to reserve the funds for your purchase at CraniumFitteds.com  - However, when you get declined for Address Verification, unfortunately, the authorization hold doesn't automatically get released right away.  Call up your financial institution for more information.  Authorization holds usually last anywhere from 3 to 30 days depending on your financial institution's policy. 

Q:  I placed an order with my credit card and got charged twice, why did this happen?

A: If you got declined the first time you were checking out, then an authorizaion hold will appear on your statement as well as a charge for the successful checkout.  Please read above for clarification.  You are only being charged for successful checkouts.  Authorization holds get released back at your financial institution's discretion.

Q:  Do you ship to every country?

A: Yes.

Q:  Do all New Era Hats have the logo on the side?

A: They all do except for the MLB On-Field caps (worn by the players during games).

Q: Do you do wholesale?

A: Absolutely not.

Q:  How much is shipping if I order more than one item?

A: We can ship up to 3 caps in one package.  Larger items require you to pay extra (for zones/countries free shipping isn't offered).  Shipping rates are based on weight.